Refund policy
We offer a 14-day return policy, which corresponds to the statutory withdrawal period applicable to consumers in the European Union.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original accessories, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please submit your request using our contact form:
Please note that returns must be sent to the following address only after your return request has been accepted:
LEMA-BKR
325 Route des Coteaux de Guindalos
64110 Gelos
France
If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the returned product is defective, damaged, or incorrect. Items returned without prior authorization will not be accepted.
You can contact us with any questions regarding returns through our contact form:
Damages and Issues
Please inspect your order upon receipt and contact us immediately through our contact form if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom-made or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions regarding the eligibility of a specific item.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to obtain a different item is to return the original product once your return has been approved and place a new order separately.
European Union 14-Day Cooling-off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within fourteen (14) days without giving any reason, subject to the conditions provided by applicable consumer protection legislation.
Returned items must be in the same condition in which they were received, unused, in their original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item and inform you whether your refund has been approved.
If approved, your refund will be issued automatically using the original payment method within ten (10) business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than fifteen (15) business days have passed since your refund was approved, please contact us through our contact form: